We hope you and your family are keeping while during this time. In response to the coronavirus, we wanted to let you know that we have taken the following steps:
All employees, where possible, are working from home. Our customer service team is in full operation working remotely; they can be reached at firstname.lastname@example.org or (212) 920-4601
Fulfillment staff are still processing orders, but we have reduced our operation to increase social distancing. In our warehouse, only one person is working at a time. In addition, we are regularly cleaning and disinfecting our shipping stations. We are committed to maintaining full pay for all of our team through this period.
This means that orders might take a little while longer to get to you.
We also recognize that you might be changing your plans for any home projects; either taking advantage and doing smaller jobs sooner, or delaying larger jobs. If you have any questions about ordering timelines, or exchanges & delays in your existing orders, please let us know. We remain committed to being a flexible supplier of tile products for your needs
We appreciate all the support from our customers, staff and partners through this period